Shipping policy

Ordering

After ordering online, you will receive a confirmation email.


If you do not receive a confirmation within two hours of placing your order and after checking your spam/junk folder, please contact us. 

Shipping

Preparing your order for despatch:

  • We always strive to despatch your order as soon as possible. In most cases, this can be made from stock and will be despatched within two working days.
  • If your order is not in stock, we will scheduled it into production. In this case we aim to despatch within 10 working days (two weeks) of your order date. If there are any significant delays, we will advise you as soon as possible. 
For urgent orders, please contact us directly before ordering.

Shipping your order:

UK Orders:
Usually delivered the next day, but can be up to 2 days.
Taxes and duties are included in your check out price – you order will be delivered by a tracked service directly to you or a nearby access point.

EU Orders:
Usually delivered within 3 days, but can be up to 14 days.
We offer 2 shipping options: 
DAP - The 'Delivered At Place' incoterm means that we ship to your address, or a local collection point (delivery agent dependent), excluding duties, taxes and associated fees.

You may be charged local duties, taxes and associated fees, where applicable, upon the arrival of goods to your local territory.
In most usual circumstances your goods will be held until any outstanding applicable fees have been paid. We are unable to offer an indication of expected fees as this varies, territory to territory, agent to agent.
DDP - The 'Delivered Duties Paid' incoterm means that we ship to your address, or a local collection point (delivery agent dependent), with duties, taxes and associated fees included.
DDP shipments are only applicable to EU orders shipping to a residential address.  

International Orders:
Usually delivered within 3 days, but can be up to 28 days.
Taxes and duties will be raised upon your order’s entry into the local territory. The courier company will contact you by telephone or email; any fees can easily be paid directly to the courier online or over the phone. Once paid the order will be delivered directly to you or a nearby access point.

If your order arrives and the outer packaging is visually damaged from transit, please sign for it as damaged.

Shipping costs are calculated at the checkout and can vary based on the shipping territory and quantity of product.